Postbank Bulgaria was awarded two prestigious international awards in the World Finance Digital Banking Awards 2021 competition organized by the prestigious World Finance magazine. The awards are in the categories "Best Consumer Digital Banks, Bulgaria" and "Best Mobile Banking Apps, Bulgaria" for consumers in Bulgaria, which the financial institution won for the second year in a row and so affirming its outstanding achievements in the field of digital banking services.
Every year, The World Finance Magazine organizes the World Finance Digital Banking Awards competition, which aims to reward those institutions that are changing the financial sphere with innovation. Considering the global trend in which consumers increasingly prefer digital forms of banking, Postbank continues developing its ecosystem of digital and traditional banking channels, part of the bank’s strategic framework for development, aiming to provide more added value services to its consumers.

"Over the last year, we have observed a significant growth in digital financial operations compared to those in a physical branch of the Bank. At the beginning of 2021, 77% of transactions were made online compared to 23% of those made in a branch, and at the end of the year, we are witnessing an even more positive trend. These values are already 85% for online transactions compared to 15% for transactions through our offices," Postbank explains. It is also noted that the Bank's customers performing online transactions increased by 21% (including individuals and legal entities), and the total amount of transfers made via Internet banking increased by 39% compared to 2020.

"The awards that Postbank has received for another year are an assessment of our uncompromising standards regarding the quality of our rich palette of products and services, and a sign of our team's complete dedication and special attitude to the details and needs of our customers. Innovation and the pursuit of constant improvement are embedded in our corporate DNA. Our leading goal is to be of maximum service to our customers, providing them with an excellent experience and offering them modern solutions, spaces, and concepts that best meet their needs at any time and from any place. Being among the leaders in the field of digital banking is not only a vocation but also a motivation to continue developing in this direction, because our customers appreciate and expect it from us. We accept the awards with great responsibility and continue to pursue the high goals that we have set for ourselves in the future as well," Postbank commented.

In 2021, the Bank's statistics also show that the m-Postbank mobile banking application is becoming the main channel for the daily banking activities of the financial institution's customers. The average monthly attendance of the application by a user is 17 times, and the number of transactions carried out through it also increased by 50%.

Along with the exceptional functions of the m-Postbank mobile banking application and the modern branch network, Postbank has developed and offered several innovations for the convenience of its customers, including the digital wallet ONE wallet, the mobile innovation Smart POS by Postbank, as well as expanding the functionalities of its digital zones for express banking, as a result of which it reports a growth of 159% in the number of transactions carried out through them. The Bank's clients also can request, with just a few clicks, a professional video consultation for a mortgage loan in a real and convenient time for them with banking experts through the innovative service Online Center for Home Lending or benefit from the assistance of the EVA Postbank virtual assistant.

The recognition is another proof of the success of Postbank, as in the same year 2021 the financial institution won a place among the best banks in the world with the award "Best Retail Bank in Bulgaria" (Best Retail Banks) from the World competition Finance Banking Awards.

World Finance Magazine is a print and online magazine that provides comprehensive coverage and analysis of the financial industry, international business, and the global economy. The magazine, published by World News Media in London, is aimed at an audience of finance professionals, and corporate and private investors, covering a wide range of banking and insurance management topics. Since 2007, World Finance Magazine has organized the annual awards of the same name - the World Finance Awards, which aim to distinguish business achievements, successes, and innovations worldwide, and since 2016 the World Finance Digital Banking Awards, which appreciate the outstanding digital solutions and innovations of banks around the world.